Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at priceloupe.in@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at priceloupe.in@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at priceloupe.in@gmail.com.
Terms & Policies
1. Order & Delivery Policy
- We aim to process and dispatch all orders as quickly as possible.
- Prepaid orders are given priority for faster processing and delivery.
- Delivery times may vary depending on the customer's location, courier availability, weather, holidays, or other circumstances beyond our control.
- Customers must provide a correct and complete delivery address, phone number, email address, and other required information while placing an order.
- Please carefully check all information before confirming your order.
2. Incorrect Customer Information
- If a customer provides an incorrect or incomplete address, phone number, name, or other delivery information, we may not be able to successfully deliver the order.
- Any additional costs or losses caused by incorrect information provided by the customer may be the customer's responsibility.
- We reserve the right to restrict or refuse future orders from customers who repeatedly provide incorrect information, place fraudulent orders, or misuse our services.
3. Return & Replacement Policy
We offer a 2-day return/replacement window from the date the order is delivered.
- Customers must contact us within 2 days of delivery if they receive a wrong, damaged, defective, or different product.
- No return or replacement requests will be accepted after 2 days of delivery.
- The product must be unused and returned with its original packaging, tags, accessories, and other items supplied with the order.
- Products that have been used, washed, altered, or damaged by the customer may not be eligible for return or replacement.
- Certain products may be non-returnable due to their nature. Any such exclusions will be mentioned on the product page.
4. Wrong, Damaged, or Defective Product
If you receive a wrong, damaged, defective, or different product:
- Contact our customer support within 3 days of delivery.
- Provide your order number and clear photographs/details of the issue.
- After verification, we may offer a replacement, return, refund, or another appropriate resolution depending on the circumstances.
5. Refund Policy
If a refund is approved, it will be processed according to the applicable payment method and our verification process.
For prepaid orders, refunds will generally be made to the original payment method where possible.
Refund processing times may vary depending on the bank or payment provider.
6. Cancellation Policy
Orders may be cancelled before dispatch, subject to the order's processing status.
Once an order has been shipped, cancellation may no longer be possible.
7. Acceptance of Terms
By placing an order on our website, you confirm that the information provided by you is accurate and that you agree to these Terms & Policies.
We reserve the right to verify orders and restrict future purchases in cases of fraudulent activity, repeated incorrect information, misuse of the return policy, or other suspicious activity.
We may update these policies from time to time without prior notice.